Credit cards
FAQs and help articles on the ether.fi Cash card
41 articles
Retail Cards
DeFi-native credit cards for personal use
- What are the benefits of a personal Cash credit card?Learn about the benefits of the personal Cash credit card, including cashback, Visa Signature perks, airport lounge access, membership tiers, card features, and rewards.
- What are the transaction limits and fees for personal Cash credit cards?This article describes the rates, limits, and fees of personal Cash credit cards.
- Visa Benefits Portal with Retail Cash cardsHere you'll read how to best enjoy your Retail card's benefits by Visa Signature flag
- How to Use the Visa Airport Companion App with Your Cash CardThis article explains how to use the Visa Airport Companion app to access airport lounges with your Cash Card
- How to Stake ETHFI to upgrade your Membership tierStake ETHFI and upgrade your membership tier!
Corporate Cards
Crypto-native credit cards for your business
- Corporate cards 101Sign up and main informations around Corporate Cash cards.
- What are the benefits of a Corporate Cash credit card?
- Team Management & RolesLearn about employee management, roles, card limits, and ownership changes within an account!
- How does cashback work for corporate accounts?Cashback lets corporate account members earn rewards when using company cards for eligible business spending.
Card Transaction FAQs
Transaction statuses and common questions
- Common Transaction StatusesWhat each status means in your activity list
- Why didn't I receive cashback?
- Why did my transaction get declined?Common causes for declined transactions
- How long do refunds take?
- Transactions at Gas StationsGas station pre-authorization hold
- Swiping my card did not work
- What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
- 3DS / OTP not received?What if I am not receiving 3D Secure (3DS) OTP when trying to make an online purchase
- Why am I not receiving the OTP email?Troubleshooting email OTP not being received
- How to download your card transaction historyDownload your Cash card transactions for accounting, record keeping, or expense tracking purposes!
- What's the FX markup on Cash transactions?Learn how the foreign exchange (FX) markup is applied to Cash transactions.
Using your card
How to begin using your ether.fi Cash credit card
- Frequently asked questions
- Physical Cards - Everything You Need to KnowEverything you need to know about your physical Ether.fi Cash Card
- Understanding your Cash card: Borrow Mode vs Direct Pay ModeUnderstanding key differences and usage on your Card to select best option for you between Borrow and Direct Pay modes.
- How does Collateral and Borrowing work?Understanding collateral and Borrowing with your Cash Card
- Monitoring Your Borrow Position and Liquidation RiskSpend, borrow, and track your risk with confidence
- Unauthorized Merchants CategoriesMerchant categories that won't work with your Cash Card.
- Understanding your Cash card refundsRead how refunds work in Direct Pay and Borrow Modes
- Managing your card and vault limitsYour Vault and Cash Card system includes two types of limits designed to help you control spending and maintain security across your account
- How does cashback work?Cashback lets ether.fi members earn rewards when using the Cash card for everyday purchases.
- Where can I see the PIN code of my ether.fi Card?
- How to delete a Cash cardRemove a virtual or physical card from your account in a few quick steps.
- EUR purchases 0% FX RateSpend in EUR with zero Foreign exchange markup on the ether.fi Cash card.
- Disputing a Card TransactionHow to request a chargeback for unauthorized or merchant-related transactions on your ether.fi Cash Card.
- How to change your spend priority in Direct Pay ModeLearn how to change your spend priority, when making transactions in Direct Pay mode.
Troubleshooting
Find out how to resolve common issues