I accidentally ordered a physical Cash card
If you accidentally ordered a physical Cash card, please contact the ether.fi support team within 24 hours of placing your order.
We will review your request and, where possible, cancel the order before it enters production or ships. Cancellation and any refund depend on the order's processing status.
Requests submitted after 24 hours, or after the card has entered production or shipped, may not be eligible for cancellation or a refund.
How to contact support
Open the support messenger from the ether.fi app or Help Center and include:
the email address on your Cash account;
the approximate time you placed the order; and
a note that the physical-card order was accidental.
We'll confirm the outcome after reviewing the order.