How refunds work
Direct Pay mode refunds
When you get a refund for a Direct Pay transaction:
The refund is processed as USDC (minus the cashback value when the transaction was generated
Funds are credited directly to your Vault balance
Immediate availability for spending or withdrawal once processed
Borrow Mode refunds
Here's where crypto cards differ from traditional credit cards. When you receive a refund for a Borrow Mode transaction:
The refund comes as USDC (like in Direct Pay mode and also with the cashback deducted), not a loan adjustment
Your original borrowed amount remains unchanged
Interest continues to accrue on the full borrowed amount
You receive the refund value as spendable USDC/can be used to settled the borrow
Refund processing
Timeline:
Refunds typically process within 3-7 business days. Transactions will be marked as "Pending", meaning an authorization hold —not a finalized charge— which reserves funds temporarily during the merchant’s payment review.
Processing time depends on the merchant's refund policy. Some can take up to 30 days to void/refund the transaction.
All refunds are issued in USDC regardless of original payment method.
Important notes:
If your refund hasn't been processed after the 30 days timeframe, please open a support ticket through the app/website UI.
Refund amounts reflect the USD value at the time of the original transaction
Partial refunds are supported and processed the same way
This refund structure gives you more flexibility in managing your crypto assets while ensuring you always receive the full value of your refunded purchases.