ether.fi

FAQs and help articles on the ether.fi Cash card

Cash

What is ether.fi Cash?

How can I get the Cash card?

Information on KYC requirements for ether.fi Cash

KYC Process and Requirements

How does cashback work?

What to do if you are outside of your supported home country and would like to order

Can I get a Cash card if I'm currently outside of the my home country?

What's the foreign exchange (fx) rate on Cash purchase transactions?

What to Do If You Mistakenly Sent Unsupported Assets to Your Member Vault

Frequently asked questions

In which regions is Cash available in for personal use?

What are the benefits of a personal Cash credit card?

What are the rates and fees for personal Cash credit cards?

Here you'll read how to best enjoy your Retail card's benefits by Visa Signature flag

Visa Benefits Portal with Retail Cash cards

DeFi-native credit cards for personal use

Retail Cards

Sign up and main informations around Corporate Cash cards.

Corporate cards 101

What are the benefits of a Corporate Cash credit card?

Which regions is Cash available in for corporate use?

What are rates and fees for corporate credit cards?

Crypto-native credit cards for your business

Corporate Cards

Where can I see the PIN code of my ether.fi Card?

How does Collateral and Borrowing work?

Merchant categories that won't work with your Cash Card.

Not authorized Merchants Categories

Understanding key differences and usage on your Card to select best option for you between Borrow and Direct Pay modes.

Understanding your Cash card: Borrow Mode vs Direct Pay Mode

Read how refunds work in Direct Pay and Borrow Modes

Understanding your Cash card refunds

Your Vault and Cash Card system includes two types of limits designed to help you control spending and maintain security across your account

Managing your Vault and Card limits

How to begin using your ether.fi Cash credit card

Using your card

How do I add my card to Apple Wallet or Google Wallet?

How do I block/freeze my card if it has been lost, destroyed, or stolen?

How can I get a refund on my Card order?

My card hasn't arrived yet. What do I do?

Can I remove the unique string from my OpenSea bio after cash-role-verification?

My card did not activate

My phone number is not valid for shipping

I can't find my passkey

I am not receiving codes via email or sms

Swiping my card did not work

Why did my transaction get declined?

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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