ether.fi

FAQs and help articles on the ether.fi Cash card

Cash

Information on KYC requirements for ether.fi Cash

KYC Process and Requirements

What's the foreign exchange (fx) rate on Cash purchase transactions?

What to do if you sent Unsupported Assets to your Member Vault

Frequently asked questions

In which regions is Cash available in for personal use?

What are the benefits of a personal Cash credit card?

This article describes the rates, limits, and fees of personal Cash credit cards.

What are the transaction limits and fees for personal Cash credit cards?

Here you'll read how to best enjoy your Retail card's benefits by Visa Signature flag

Visa Benefits Portal with Retail Cash cards

This article explains how to use the Visa Airport Companion app to access airport lounges with your Cash Card

How to Use the Visa Airport Companion App with Your Cash Card

How to stake ETHFI from your Member Vault to upgrade your membership tier

How to Stake ETHFI to upgrade your Membership tier

DeFi-native credit cards for personal use

Retail Cards

Sign up and main informations around Corporate Cash cards.

Corporate cards 101

Which regions is Cash available in for corporate use?

Crypto-native credit cards for your business

Corporate Cards

Where can I see the PIN code of my ether.fi Card?

Understanding collateral and Borrowing with your Cash Card

How does Collateral and Borrowing work?

Merchant categories that won't work with your Cash Card.

Not authorized Merchants Categories

Understanding key differences and usage on your Card to select best option for you between Borrow and Direct Pay modes.

Understanding your Cash card: Borrow Mode vs Direct Pay Mode

Read how refunds work in Direct Pay and Borrow Modes

Understanding your Cash card refunds

Your Vault and Cash Card system includes two types of limits designed to help you control spending and maintain security across your account

Managing Your Vault and Card Limits

Everything you need to know on your physical Ether.fi Cash Card

Physical Cards FAQ

How does cashback work?

How to begin using your ether.fi Cash credit card

Using your card

How to enable bank transfers on your ether.fi account

Enabling bank transfers

Common questions about USD and EUR bank transfers

Bank Transfers FAQ

PIX is Brazil’s instant payment system - that lets anyone send or receive money in seconds, 24/7. It’s the fastest, most widely used payment method in the country, connecting over…

PIX - for our Brazilian users

Bank Transfers

How do I add my card to Apple Wallet or Google Wallet?

How do I block/freeze my card if it has been lost, destroyed, or stolen?

My phone number is not valid for shipping

I can't find my passkey

I am not receiving codes via email or sms

Swiping my card did not work

Why did my transaction get declined?

Why didn't I receive cashback?

Troubleshooting

Ether.fi x MEXC card

Partner Cards

Find answers and get help from Intercom Support and Community Experts

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