Cash
FAQs and help articles on the ether.fi Cash card
34 articles
Retail Cards
DeFi-native credit cards for personal use
What are the benefits of a personal Cash credit card?
What are the transaction limits and fees for personal Cash credit cards?This article describes the rates, limits, and fees of personal Cash credit cards.
Visa Benefits Portal with Retail Cash cardsHere you'll read how to best enjoy your Retail card's benefits by Visa Signature flag
How to Use the Visa Airport Companion App with Your Cash CardThis article explains how to use the Visa Airport Companion app to access airport lounges with your Cash Card
How to Stake ETHFI to upgrade your Membership tierHow to stake ETHFI from your Member Vault to upgrade your membership tier
Corporate Cards
Crypto-native credit cards for your business
Corporate cards 101Sign up and main informations around Corporate Cash cards.
What are the benefits of a Corporate Cash credit card?
Card Transaction FAQs
Transaction statuses and common questions
Common Transaction StatusesWhat each status means in your activity list
Why didn't I receive cashback?
Why did my transaction get declined?Common causes for declined transactions
How long do refunds take?
Transactions at Gas StationsGas station pre-authorization hold
Swiping my card did not work
What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
3DS / OTP not received?I am not receiving the 3D Secure (3DS) OTP when trying to make an online purchase
Why am I not receiving the OTP email?Troubleshooting email OTP not being received
Using your card
How to begin using your ether.fi Cash credit card
Frequently asked questions
Physical Cards FAQEverything you need to know on your physical Ether.fi Cash Card
Understanding your Cash card: Borrow Mode vs Direct Pay ModeUnderstanding key differences and usage on your Card to select best option for you between Borrow and Direct Pay modes.
How does Collateral and Borrowing work?Understanding collateral and Borrowing with your Cash Card
Monitoring Your Borrow Position and Liquidation RiskSpend, borrow, and track your risk with confidence
Unauthorized Merchants CategoriesMerchant categories that won't work with your Cash Card.
Understanding your Cash card refundsRead how refunds work in Direct Pay and Borrow Modes
Managing your card and vault limitsYour Vault and Cash Card system includes two types of limits designed to help you control spending and maintain security across your account
How does cashback work?Cashback lets ether.fi members earn rewards when using the Cash card for everyday purchases.
Where can I see the PIN code of my ether.fi Card?
How to delete a Cash cardRemove a virtual or physical card from your account in a few quick steps.
EUR purchases 0% FX RateSpend in EUR with zero Foreign exchange markup on the ether.fi Cash card.
Troubleshooting
Find out how to resolve common issues
How do I add my card to Apple Wallet or Google Pay?Add your ether.fi card to your phone’s wallet to pay quickly and securely.
How do I block/freeze my card if it has been lost, destroyed, or stolen?
My card did not activate
My phone number is not valid for shipping
I am not receiving codes via email or sms