Card Transaction FAQs
Transaction statuses and common questions
10 articles
- Common Transaction StatusesWhat each status means in your activity list
- Why didn't I receive cashback?
- Why did my transaction get declined?Common causes for declined transactions
- How long do refunds take?
- Transactions at Gas StationsGas station pre-authorization hold
- Swiping my card did not work
- What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
- 3DS / OTP not received?I am not receiving the 3D Secure (3DS) OTP when trying to make an online purchase
- Why am I not receiving the OTP email?Troubleshooting email OTP not being received
- How to download your card transaction historyDownload your Cash card transactions for accounting, record keeping, or expense tracking purposes!
