Card Transaction FAQs
Transaction statuses and common questions
9 articles
Common Transaction StatusesWhat each status means in your activity list
Why didn't I receive cashback?
Why did my transaction get declined?Common causes for declined transactions
How long do refunds take?
Transactions at Gas StationsGas station pre-authorization hold
Swiping my card did not work
What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
3DS / OTP not received?I am not receiving the 3D Secure (3DS) OTP when trying to make an online purchase
Why am I not receiving the OTP email?Troubleshooting email OTP not being received
