If you requested a one time password (OTP) but the email does not arrive, it is usually related to the email provider or mailbox settings. Try the steps below.
1. Check your Spam or Junk folder
Automated emails can sometimes be filtered by your email provider.
Please check:
• Spam or Junk folder
• Promotions tab (Gmail)
• Updates tab (Gmail)
• Clutter folder (Outlook)
If you find the email there, mark it as Not Spam so future OTP emails arrive normally.
2. Make sure your inbox is not full
If your mailbox storage is full, new emails cannot be delivered.
What to do:
• Delete old emails or large attachments
• Free up mailbox storage
• Request a new OTP after clearing space
3. Confirm your email address is correct
Make sure the email address entered when requesting the OTP is correct.
Check for:
• Spelling mistakes
• Extra spaces before or after the email
• Logging into the wrong inbox
4. Corporate or work email filters
Some company email systems block automated or security emails.
If you are using a work email address:
• Check with your IT administrator
• Ask them to allow emails from our domain
• Try again after the filter is adjusted
If possible, you may also try using a personal email provider such as Gmail or Outlook.
5. Wait a moment and request a new OTP
Email delivery can sometimes take a short time.
We recommend:
• Wait about 1 minute
• Request a new OTP
• Use the latest OTP received, as older ones expire
Still not receiving the email?
If you still do not receive the OTP, please contact support and include:
• The email address used
• The approximate time you requested the OTP
• Confirmation that you checked spam and inbox storage
Our team will investigate the email delivery logs and help resolve the issue.