If your online purchase requires 3D Secure (3DS) verification, you'll be asked to enter a one time password (OTP) to complete the transaction.

If you do not receive the OTP, the verification page may have timed out before the authentication could be completed.

This is usually caused by browser or device settings preventing the 3DS verification page from loading correctly.

Common causes

The most common causes include:

Pop up blockers
Cross site cookies being blocked
Ad blockers or privacy extensions
VPNs or corporate network filters
Opening the merchant website inside another app, such as Gmail, Facebook, Telegram, Discord, or Instagram
Strict browser privacy settings, particularly in Safari, Brave, or Firefox

How to troubleshoot

1. Open the merchant website directly

Avoid completing the purchase inside another application.

If the merchant website opened from Gmail, Telegram, Facebook, Instagram, or another app, copy the link and open it directly in your browser.

2. Try another browser

We recommend using:

Chrome
Safari

If you're already using one browser, try completing the purchase in another.

3. Enable pop ups and cross site cookies

The 3DS verification page may open in a pop up or embedded window.

Temporarily allow:

Pop ups
Cross site cookies

4. Temporarily disable browser protections

Temporarily disable:

Ad blockers
Privacy extensions
VPNs
Strict tracking prevention settings

Then retry the transaction.

5. Try another device

If you're using a phone, try completing the purchase from a computer.

If you're using a computer, try completing the purchase from your phone.

6. Use Incognito or Private Browsing

Opening the merchant website in an Incognito or Private window can help eliminate issues caused by browser extensions or saved settings.

Browser specific recommendations

Safari