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Was this you?

What happens when you answer the Was this you? prompt on a declined card payment.

If we decline a card payment as a precaution, you may see a Was this you? prompt on that transaction in-app. If you select No, your card will be frozen to stop any further attempts, and we'll review the payment and follow up.

  • If everything looks right: once you've checked your recent activity, you can unfreeze the card yourself. Go to Cards, select the card, select Edit Card, then select Unfreeze Card.

  • If you don't recognize the payment: keep the card frozen, see Disputing a Card Transaction, and contact Support.

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