If you no longer have access to the email linked to your Vault, you won’t be able to update it directly from your account settings.
Ether.fi is a non-custodial platform. We do not control or have access to your Vault, which means we cannot simply change your email on your behalf.
Why can’t Ether.fi change my email?
Your Vault is designed to give you full control over your assets. Because of this:
Ether.fi does not store or manage your access credentials
We cannot modify Vault ownership or email details
No internal team can override this for security reasons
This is a core security feature, not a limitation.
How can I recover access?
The only way to regain access is through a Vault recovery process
This process verifies ownership and securely restores access to your Vault
Recovery fee: $50
Once completed, you’ll be able to set a new email
This is a complex process that involves multiple verification steps
It can take up to 60 days to complete
How to start the recovery process
To begin:
Email support@ether.fi, or
Use the chat icon in the bottom right of the app
Provide your account information (verification may be required)
Our team will guide you step by step.
Important notes
Recovery is required if you no longer have access to your original email
There is no alternative way to update or change the email linked to your Vault
You won’t be able to send funds from your Vault without access to the linked email
This process exists to protect your funds from unauthorized access