Use only the methods offered in your account. Availability depends on your region, verification and account eligibility. The instructions below describe the website; wording may differ by language. They do not describe native-app tabs.
How to add funds
Open the bank funding page and select Canadian dollars (CAD).
Choose CAD bank transfer (Interac) if offered. If there is only one method, the method chooser may be skipped. Complete any verification, onboarding or terms shown.
Continue into the payment session that opens. Enter or confirm the amount only as instructed there, and check the displayed payment currency, funds you will receive, fees and any limits before proceeding.
Follow the current session’s payment instructions exactly. Use only the recipient or payment details shown there; do not reuse details from an earlier session. If funding from a bank, use an account in your own name.
Keep the payment confirmation and return to ether.fi to check the transaction status and your balance. A payment being submitted is not confirmation that funds have been credited.
Interac is the CAD deposit method. This is a session-based checkout, not a reusable CAD bank-account-details page. Use the instructions shown in your own session rather than an email address or reference copied from another guide.
How to send to a bank account
Local CAD payouts may be offered to eligible accounts. A CAD payout uses the local-transfer route, not the Interac deposit checkout.
Open Send on the website. Select New Recipient to open Add Recipient.
Choose CAD under Fiat currencies (Search currencies can help), then Local transfer if a method chooser appears.
Under Details, enter a Nickname and the required recipient information listed below. Confirm preselected values, including account type, rather than accepting an incorrect default. Select “This is my own account” only when true; this is not a guarantee that every other recipient is eligible.
Select Continue, review the recipient details, then Save Recipient. Choose the saved recipient and complete Start Verification if prompted. Account or route restrictions can prevent continuing.
On the amount screen, select Pay with and enter an amount. Check which currency the amount field uses: it may refer to what you pay or what the recipient receives. Review the destination amount, Exchange rate, Fee and arrival estimate, then select Review.
In Confirm Payment, check Recipient Details and Transfer Details again. Add a memo only if supported and a Purpose Code only if required by the quote. When satisfied, select Sign & Send.
Open History to check the current status. Submitted or initiated does not mean the bank has received the funds.
Recipient information
Nickname
Full Name
Account Type (Individual or Business)
Financial Institution
Routing Code
Account Number
Street Address
City
Postal Code
Country
State
Use the recipient’s actual bank details. Account Type distinguishes an individual from a business. Country and State concern the recipient address; available region choices depend on the country and may be preselected. Do not construct a routing or branch code from an example.
Fees, amounts and timing
Deposit fees and conversion details come from the live payment checkout, not a fixed fee table in this guide. For payouts, use the current quote; deposit fees do not apply to outgoing transfers. Check the currency of each amount and any displayed limits before confirming. Arrival and processing estimates are not guarantees; verification or additional-information review can delay a transfer.
Illustrative walkthrough
Suppose your goal is to add 100 CAD. Select CAD → Interac, then check how the current session asks you to specify that amount and what it will credit. If instead your goal is for a recipient to receive 100 CAD, use Send → CAD → Local transfer and inspect the destination amount in the quote. Neither example promises a fee or exchange rate.
Frequently asked questions and troubleshooting
If a transfer shows Action Required, open it in Transaction History and select Provide details. Answer the displayed questions, upload requested documents and submit the response there. If a deadline is shown, submit before it expires. This status does not automatically mean rejection, and responding does not guarantee approval or immediate completion.
If you cannot open a session, a method is missing or a transfer is delayed, contact support through ether.fi. Include the transfer reference and relevant payment confirmation privately; do not post full bank details publicly. Check the existing status before paying again. Cancellation, reversal or refund is not guaranteed.
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