To use the ether.fi Cash card and fiat services, identity verification is required. This is part of our compliance obligations and applies to all users without exception.
You will complete KYC during account setup. The process is guided step by step inside the app. Approval is required before a Cash card can be issued.
What You’ll Need to Complete
The verification flow usually includes:
1. Phone Verification
Confirm your phone number with a one time code.
2. Identity Document
Upload a clear photo of a valid, government issued ID.
Accepted documents:
Passport
National ID card
Driver’s license
The document must be:
Valid and not expired
Clearly readable
Fully visible in the photo with no cropped edges
3. Selfie Verification
Complete an advanced liveness check. This confirms you are physically present and matches you to your ID.
4. Personal Information
You will be asked to provide:
Residential address
City
Postcode
Country of residence
In some cases, you may be required to submit proof of address. The document must:
Show your full name
Show your residential address
Be dated within the last 3 months
Be issued by a recognized institution
Be clearly visible and not edited
Accepted proof of address documents:
Utility bill (electricity, water, gas, internet)
Bank statement
Credit card statement
We do not accept:
Screenshots
Screen photos
Mobile phone bills
Insurance documents
Handwritten letters
Documents older than 3 months
5. Card Issuer Questionnaire
Answering a short compliance questionnaire may be required.
In some cases, additional documentation may be requested depending on your jurisdiction.
How to Avoid Delays
Use valid, government issued IDs
Submit
Make sure your camera is clear and well lit
Enter your address exactly as it appears on official documents
Do not use screenshots or edited images
Complete all steps in one session if possible
Most verifications are processed quickly, but accuracy matters. Incomplete or inconsistent information can cause delays.
If you get stuck at any step, contact support and we’ll help you move it forward.