Ordering the card
Which countries will the card be available in at launch?
Brazil
France
Germany
Hong Kong
Italy
Portugal
Spain
UAE
UK
Czech Republic
Denmark
Poland
Thailand
South Korea
Switzerland
Argentina
Belgium
Taiwan
Note: residents of the United States of America are strictly prohibited from ordering or using the Ether.fi Cash card.
Can I order a card if I’m currently outside the EU?
As long as you have an EU passport and proof of an EU address, you can order the card, even if you currently reside outside of the EU.
Can I order this card in the USA?
Right now, the USA is not supported.
How do I order the card?
Navigate to https://app.ether.fi/cash to order the Ether.fi Cash card.
Can I order more than one card from different tiers?
No, currently only one card per KYC'd individual.
Do I have to KYC my wallet?
You don’t KYC a wallet; you KYC yourself with a passport and a video selfie. Any wallet you use thereafter is considered yours.
How can I get a refund on my order?
Send a support ticket, and an agent will help issue you a refund within the first 30 days of ordering a card.
My card hasn't arrived yet. What do I do?
Please allow 2-3 weeks for your card to arrive. You can check the status of your order in the app. In some countries, it may take as much as 4 weeks for your card to arrive. Please feel free to reach out to our support at any time if you would like a status update on your order.
Using the card
Where can I use this card?
You can use the card everywhere Visa Cards are supported.
What assets can I borrow?
You automatically borrow when you spend with your account in Credit Mode. Your account balance is used as collateral against the amount borrowed, so a borrow is not linked to a particular asset.
Will annual fees continue to be denominated and paid in ETH?
For now, they remain denominated in ETH, however Cash will include a number of other options for greater flexibility in the coming months.
Who has access to my card data?
Ether.fi does not store your card details; the bank partner does. The bank is PCI DSS compliant.
What’s the exchange rate between different currencies?
The FX fee is currently 0.7%.
In the event of depegging, who assumes the risk?
The user assumes the risk.
Can the Cash card be denominated in other currencies for non-Euro countries?
Due to liquidity depth, the card will use USD-based currency at this time.
Can I remove the unique string from my OpenSea bio after cash-role-verification?
Yes
Will I receive a monthly statement showing my expenses in local currency?
Aave accrues interest per block starting when the loan is created, and you’ll be able to view your transactions in the app in USD as that is the native spend currency.
Are there any ATM fees or limits?
Daily ATM Withdrawal Limit
Limit: $2,000 USD
Frequency: 3 withdrawals per day
Monthly ATM Withdrawal Limit
Limit: $10,000 USD
Frequency: 20 withdrawals per month
Currently, there is a 2% ATM withdrawal fee
Note: ATM withdrawals are not allowed due to platform integrity and global compliance for the following FATF blacklist countries:
Democratic People's Republic of Korea
Iran
Myanmar
This decision is in line with the Financial Action Task Force (FATF) recommendations. If your company is based in or transacts through, any of these countries, please be aware that ATM withdrawal capabilities may not be available.
How do I block my card if it has been lost, destroyed, or stolen?
If your Cash card has been lost, destroyed, or stolen, navigate to your app settings and freeze your card. Send a support ticket to our team, so that we can reissue you a new card.