You can use PIX to:
Add funds: Deposit BRL and receive USDC in your Vault.
Send funds: Use your USDC balance to make a PIX transfer in BRL.
Before you begin
Complete PIX verification: follow the setup steps below before your first transfer.
Deposit from your own CPF: the sending bank account must be in your name and use the same CPF as your PIX verification.
Do not deposit from another CPF or a CNPJ: a business account counts as a third-party deposit even if you own or manage the business.
Check your limits: deposits and outgoing PIX transfers each have a separate monthly limit of USD 20,000 equivalent per person.
Review before confirming: check the recipient, amount, exchange rate, and fees.
💡 Check the timer: PIX deposit codes and withdrawal quotes have time limits. Confirm before the displayed timer expires. If a deposit code expires before you pay, generate a new code and pay before its timer expires. If a withdrawal quote expires, request a new quote and review the updated details before confirming.
Set your ether.fi Cash to Portuguese
The transfer screenshots below use Portuguese. To match them:
Open Settings → Preferences. Next to Language, select Edit.
Choose Português (Brasil) and select Confirm.
Complete your PIX Verification
1. Open PIX setup.
2. Enter your CPF, read and accept the terms, then select Enable.
3. Complete the verification prompts in one sitting. Keep your information ready and avoid closing the page or interrupting the process.
4. Wait for verification to complete before making a PIX transfer.
You can add funds with PIX on the Web
BRL → USDC: Monthly deposit limit: USD 20,000 equivalent per person
1. Select Depositar
On your dashboard, select Depositar (Deposit).
2. Select Dinheiro
Choose Dinheiro (Money) to deposit from a bank account.
3. Choose BRL
Select Real Brasileiro (BRL), Pagamentos instantâneos PIX.
4. Choose Código PIX
Select Código PIX to generate a deposit code.
5. Enter the amount
Enter the BRL amount and review the USDC amount displayed.
Select Próximo (Next). The screenshot’s exchange rate is an example.
6. You can pay using your bank
In your bank app, scan the QR code or paste the full code using PIX Copia e Cola. Select Copiar in ether.fi to copy it.
Pay from a bank account registered to your own CPF. Check the amount and payment details before authorizing.
Complete payment before the expiry timer runs out.
Return to ether.fi and select Concluído (Done). USDC usually appears within five minutes. Check Transações (Transactions); if it has not arrived after 30 minutes, contact Support with your PIX receipt and E2E ID.
Generating a code or selecting Concluído does not make the bank payment. If your bank has already debited the funds, check the first payment before sending another.
You can send funds with PIX on the Web
USDC → BRL: Monthly outgoing limit: USD 20,000 equivalent per person
1. Select Enviar
On your dashboard, select Enviar (Send).
2. Add a recipient
Select Novo Destinatário (New Recipient), or choose a saved recipient and check their details.
3. Choose BRL
Select BRL-Real Brasileiro.
4. Select Pix
Choose Pix- Transferência instantânea via chave Pix.
5. Enter the PIX key
Add a nickname in Apelido and enter the recipient’s Chave PIX: CPF, email, phone number, or random key.
Check Esta é minha própria conta only if the receiving account belongs to you.
Select Continuar and review the details.
6. Review and authorize
Continue to the payment step and enter or check the BRL amount.
Verify the recipient’s name and any CPF/CNPJ and bank details shown, plus the exchange rate, fees, and USDC total.
Follow the confirmation and security prompts, then check Transações for the result.
Saving a recipient does not send money. Confirm the payment’s status before retrying.
You can with pay with PIX on the mobile app
USDC → BRL: Uses your monthly outgoing PIX limit of USD 20,000 equivalent per person
1. Open Mais → PIX
Tap Mais (More) on the home screen.
Select PIX.
2. You can scan or enter a PIX key
QR code: allow camera access if prompted and keep the full QR code within the scanning area.
PIX key: enter a CPF, email, phone number, or random key in Chave PIX, then tap Próximo.
3. Review and confirm
Enter or check the BRL amount.
Check the recipient details, exchange rate, fees, and USDC amount to be deducted.
Complete the app’s security prompt to authorize payment.
Check Histórico de transações (Transaction history) before attempting another transfer.
What are the fees, limits, and processing times?
Item | Details |
Conversion fee | 0.5% |
Transaction fee | R$0.10 per transaction |
Monthly deposits — BRL → USDC | USD 20,000 equivalent per person |
Monthly outgoing transfers — USDC → BRL | USD 20,000 equivalent per person, separate from deposits |
Deposit processing | Usually within five minutes; contact Support if not credited after 30 minutes |
Outgoing processing | Usually under 30 seconds; may take a minute or longer |
Web and app transfers use the same applicable monthly limit.
Review the quote before confirming. Processing times are estimates; check the status before retrying a pending payment.
How do I troubleshoot PIX issues?
My PIX deposit was not credited
PIX deposits are converted from BRL to USDC. External blockchain processing can occasionally cause short delays. If your deposit has not arrived after 30 minutes, contact Support as described below.
Different CPF or a CNPJ: this is a third-party deposit, including a business account you own or manage. It will be returned to the originating account. Refunds usually arrive within three business days, and may arrive sooner.
Your own CPF: if the bank confirms payment and it has not appeared after 30 minutes, write to support with your PIX receipt showing the E2E ID.
Refund still missing after three business days: contact Support with the receipt.
Do not repeat the payment while the original deposit is being checked.
What is the E2E ID? It is the PIX payment’s unique tracking reference. Find it in your bank’s detailed payment receipt; Support uses it to trace the transfer.
My PIX deposit was instantly refunded
The sending bank or payment institution may not be supported. We’re sorry for the inconvenience. Deposits from these institutions are currently unsupported:
Sicoob - Sistema de Cooperativas de Crédito do Brasil
CAIXA - Caixa Econômica Federal
Bipa - Bipa Instituição de Pagamento Ltda.
Sofisa - Banco Sofisa S.A.
Shopee / ShopeePay - SHPP Brasil Instituição de Pagamento e Serviços de Pagamentos Ltda.
InfinitePay - CloudWalk Instituição de Pagamento e Serviços Ltda.
Sicredi - Sistema de Crédito Cooperativo
Try another supported bank account registered to your own CPF, if available.
Institution not listed, or refund not received? Please write to support with the PIX receipt and E2E ID.
Pending or processing withdrawal / Pay with PIX
Recipient has not received the BRL? If your PIX withdrawal or Pay with PIX payment remains pending or processing, Please write to support with the PIX receipt and E2E via the help widget.
Include the BRL amount, date and time, transaction reference, and a screenshot of the status. Add the transaction hash if available and mention whether your USDC balance was deducted.
Do not resend the payment while Support checks the original transfer.
Request a monthly PIX limit increase
Write to support to request a review for a higher monthly PIX limit.
Specify whether your request is for deposits, outgoing payments, or both, and the monthly limit you would like.
Requests are subject to review; an increase is not guaranteed.