How Passkeys Work
Passkeys use your device’s built-in authentication like Face ID, fingerprint, or device PIN. When you sign in with a passkey:
Your device verifies your identity (Face ID, fingerprint, or PIN)
No password or email code is required
The passkey is stored securely on your device or password manager (like iCloud Keychain or Google Password Manager)
Common Sign-In Issues with Passkeys
If you’re having trouble signing in with a passkey, here are the most common causes and how to fix them.
1. You’re on a Different Device
Passkeys are tied to the device or ecosystem where they were created.
What to do:
Try signing in from the same device where the passkey was set up
Or use cross-device sign-in (scan QR if prompted)
2. Passkey Not Available
Sometimes your device doesn’t show the passkey option.
What to check:
Make sure you’re logged into the correct Apple ID or Google account
Ensure iCloud Keychain or Google Password Manager is enabled
Check that passkeys are supported on your browser and OS
3. Biometric Authentication Fails
Face ID or fingerprint may fail or not trigger.
What to do:
Retry authentication
Make sure Face ID / fingerprint is properly set up on your device
Restart your device if needed
4. Browser or App Issues
Older browsers or in-app browsers may not support passkeys correctly.
What to do:
Use a supported browser (Safari, Chrome, Edge)
Avoid signing in from embedded browsers (e.g. inside email or social apps)
Update your browser and operating system
5. Passkey Was Deleted or Not Synced
If your passkey was removed or didn’t sync, you won’t be able to use it.
What to do:
Sign in using email + OTP instead
Recreate your passkey after logging in
6. Multiple Accounts or Conflicts
If you have multiple accounts, the wrong passkey may be selected.
What to do:
Choose the correct account when prompted
Remove old or unused passkeys from your device settings
Still Not Working?
If you’re unable to sign in with your passkey:
Try a different device or browser
Contact support with:
Your device type
Browser used
Screenshot or error message