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Cash FAQ

Frequently asked questions on the Cash spending account and Visa credit card

Updated over a month ago

What is the difference between Pepe, Wojak, Chad and Whale tiers?

See info on app.ether.fi/cash

How does Cash Back work?

Separate from ether.fi loyalty points, Cash Back is an exciting way for ether.fi members to earn on their everyday purchases with the Cash card! With every purchase made using your Cash card, you'll earn Cash Back. Exactly Cash Back percentage will depend on your card tier, ranging from 2% to 4% Cash Back!

Where can I see my Cash Back?

These will be displayed in your Cash app once your card has been activated and you've made purchases with your card.

How can I get a refund on my pre-order?

Please send a support ticket to one of our agents and we’ll be happy to help issue a refund within the first 30 days of pre-ordering a card.

What do I get by pre-ordering the card instead of waiting for launch?

During Token2049 in September, pre-orders will be the first to ever receive an ether.fi card.

Which countries will Cash be available in at launch?

The card will initially be available in Czech Republic, Denmark, France, Germany, Italy, Poland, Portugal, Spain and Hong Kong, with many other countries available/coming later subject to licensing requirements.

How do I get access to the Pepe or Wojak roles and channels?

Go to the community server channel cash-role-verification. We use Vulcan for card verification. Your pre-order is recorded as an NFT that Vulcan recognizes:

  • Start verification

  • Enter your Ethereum wallet address

  • Add a unique code provided by Vulcan to your OpenSea account bio

  • Vulcan will automatically check your account for the Pre-Order NFT and verify you

Can you drop some DeFi alpha for me right now?

Not at this time, but we’ll provide DeFi alpha posts weekly in Pepe and Wojak-exclusive channels!

What kind of perks can I expect with Wojak?

  • Competitive interest rates

  • Priority support in Wojak channels

  • Lounge access (in Discord and Ether.fi sponsored events)

  • 3% cashback

  • DeFi partner perks

What kind of perks can I expect with Pepe?

  • Fully on-chain borrowing

  • 2% cashback

  • DeFi partner perks

I heard some tiers get Wishes. Do I get those?

Chad or Whale cardholders only.

Where can I see my Cash points?

Cash points have been replaced with cashback on all cards! Find the rates here: Cash | ether.fi.

How can I get a refund on my pre-order?

Send a support ticket, and an agent will help you issue a refund within the first 30 days of pre-ordering a card.

Which countries will Cash be available in at launch?

  • Czech Republic

  • Denmark

  • France

  • Germany

  • Italy

  • Poland

  • Portugal

  • Spain

  • Hong Kong

Countries coming soon (ETA October)

  • Brazil

  • UAE

  • UK

  • Thailand

  • South Korea

  • Indonesia

Which lounges will the card work with?

Any events in which ether.fi is a host or sponsor.

Will annual fees continue to be denominated in ETH?

Prices might be subject to change, but for now, they remain denominated in ETH.

Can I order a card if I’m currently outside the EU?

As long as you have an EU passport and proof of an EU address, you can order the card, even if you currently reside outside of the EU.

Can I order this card in the USA?

Right now, the USA is not supported.

Where can I use this card?

You can use the card everywhere Visa Cards are supported.

Who has access to my card data?

Ether.fi does not store your card details; the bank partner does. The bank is PCI DSS compliant.

What’s the exchange rate between different currencies?

It depends on the card tier, with an FX fee ranging from 0-1.2%.

What assets can I borrow?

The borrowed stable assets will be based on market availability, including USDT and USDC.

In the event of depegging, who assumes the risk?

The user assumes the risk.

Is the one-time fee a staked amount?

For Whale cardholders, the 10 ETH is an initial entrance fee, with 1 ETH due annually thereafter.

Can I order more than one card from different tiers?

No, only one card per KYC'd individual.

Can the Cash card be denominated in other currencies for non-Euro countries?

Due to liquidity depth, the card will use USD-based currency at this time.

Do I have to KYC my wallet?

You don’t KYC a wallet; you KYC yourself with a passport and a video selfie. Any wallet you use thereafter is considered yours.

Can I remove the unique string from my OpenSea bio after cash-role-verification?

Yes

Will I receive a monthly statement showing my expenses in local currency?

Aave accrues interest per block starting when the loan is created, and you’ll be able to view your transactions in the app in USD as that is the native spend currency.

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