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Why do I need to top up my account to complete account verification?

Learn why some members must top up before completing account verification.

For members in certain supported jurisdictions, a minimum account top up is required before account verification (KYC) can be completed.

This temporary requirement helps support the onboarding process and may vary depending on your country or region.

Depending on your jurisdiction, you may be required to:

  • Complete an on chain top up before starting account verification(KYC), or

  • Pay the $10 virtual card fee (where applicable).

This requirement currently applies to members in:

Here

  • Argentina

  • Bangladesh

  • Germany

  • Indonesia

  • Italy

  • Malaysia

  • Philippines

  • Portugal

  • Spain

  • Thailand

  • Hong Kong

  • Singapore

  • UK

💡 Note: If your account requires a top up before verification, you will see the prompt during the application process.

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